MARKETING PILOT - TERMS AND CONDITIONS
Effective date: 17.07.2026 Last updated: 17.07.2026 Version: 1.0
1. Operator information
Marketing Pilot is operated by:
Legal entity: MARKETPILOTAI S.R.L. Trading name: Marketing Pilot Registered office: str. Mihail Kogalniceanu, nr 10-12, Albina, Braila Company registration number: J2026043173002 VAT number: RO55141813 General contact: office@marketingpilot.eu Support contact: support@marketingpilot.eu Privacy contact: office@marketingpilot.eu Website: https://www.marketingpilot.eu
In these Terms, the operator is referred to as “Marketing Pilot,” “HustlAI Lab,” “we,” “us,” or “our.”
These Terms and Conditions govern access to and use of the Marketing Pilot website, application, subscriptions, artificial-intelligence features, content-generation tools, campaign-planning features, media library, scheduling tools, social-media integrations, support services, and related functionality.
PART I. GENERAL TERMS
2. Acceptance of these Terms
By creating an account, accessing the Service, purchasing or activating a Subscription, connecting a social-media account, generating Content, scheduling Content, publishing Content, or otherwise using Marketing Pilot, you confirm that:
- you have read and understood these Terms;
- you agree to be legally bound by these Terms;
- you have read the Privacy Policy and any other policies referenced in these Terms;
- you have legal capacity to enter into this agreement;
- where you act for a business, organisation, client, brand, association, public institution, or other entity, you are authorised to bind and represent that entity;
- the business information you provide is accurate and you are authorised to use it;
- you understand that Marketing Pilot generates drafts and recommendations that require mandatory human review; and
- you accept responsibility for all Content that you approve, schedule, publish, distribute, or otherwise use.
If you do not agree to these Terms, you must not access or use the Service.
Where you use Marketing Pilot on behalf of an organisation, references to “you” include both you personally and the organisation you represent.
3. Nature of the Service
Marketing Pilot is an AI-assisted marketing-content creation and publishing tool.
The Service may help users:
- create a structured business and brand profile known as the Business Brain;
- generate marketing copy, captions, hashtags, calls to action, subjects, content ideas, campaign structures, and other materials;
- generate or store images;
- upload logos and other media;
- create draft social-media posts;
- prepare content variants;
- plan campaigns;
- organise Content in a calendar;
- schedule approved Content;
- publish approved Content to supported third-party social platforms;
- manage Subscription limits and billing;
- access support materials and submit support requests; and
- view internal production, campaign, scheduling, and publishing activity.
Marketing Pilot is a productivity and drafting tool. It is not a substitute for a qualified marketing professional, lawyer, compliance officer, accountant, doctor, financial adviser, industry specialist, fact-checker, translator, intellectual-property adviser, or human editor.
4. Definitions
For these Terms:
“Account” means an individual Marketing Pilot account registered by a user.
“AI Output” means any text, image, suggestion, plan, campaign, idea, recommendation, summary, brand profile, caption, hashtag, call to action, or other material generated wholly or partly through an artificial-intelligence system.
“Approved Content” means Content that a user has reviewed and then actively scheduled, approved for scheduling, published, approved for publication, or otherwise selected for external use.
“Business Brain” means the structured business and brand profile generated from information supplied by the user and used to help contextualise future AI Outputs.
“Business User” means a person or entity using the Service primarily for purposes connected with a trade, business, profession, organisation, association, or commercial activity.
“Consumer” means a natural person acting for purposes outside their trade, business, craft, or profession, where applicable consumer law recognises that person as a consumer.
“Content” means text, images, logos, graphics, links, hashtags, calls to action, campaigns, posts, files, information, and any other material processed through the Service.
“Generated Content” means AI Output created using Marketing Pilot.
“Input” means prompts, instructions, business information, personal data, brand information, uploaded materials, images, logos, files, links, and other information provided to the Service by or for a user.
“Platform” means the Marketing Pilot website and application.
“Scheduled Content” means Content that the user has instructed the Service to submit for publication at a later date or time.
“Service” means Marketing Pilot and all related functionality made available by us.
“Subscription” means a free or paid right to access a particular Service plan.
“Third-Party Platform” means Facebook, Instagram, LinkedIn, X, Google, Stripe, an AI-model provider, hosting provider, automation provider, or any other external service integrated with or used by Marketing Pilot.
“User Content” means Inputs, uploads, business information, logos, media, and other materials supplied by the user, excluding our software and pre-existing intellectual property.
5. Primarily a business service
Marketing Pilot is primarily designed for Business Users, including local businesses, service providers, e-commerce brands, founders, freelancers, and operators managing marketing for a single business.
Unless a plan or written agreement expressly provides otherwise:
- one Account is intended to represent one business;
- the Service is not a multi-client agency operating system;
- the Service does not provide multi-seat workspaces;
- the Service does not provide separate editor, approver, and administrator roles for customer teams;
- agencies and freelancers must ordinarily use a separate Account for each client business; and
Account credentials must not be shared among unrelated persons.
Nothing in these Terms limits mandatory rights available to Consumers under applicable law.
6. Eligibility
You may use the Service only if:
- you are at least 18 years old or have otherwise reached the age of legal majority in your jurisdiction;
- you have legal capacity to enter into a binding agreement;
- your use is not prohibited by applicable law;
- you are not subject to sanctions or restrictions that would prohibit us from providing the Service to you;
- you provide accurate registration information; and
- you are authorised to represent every business, brand, organisation, or client entered into the Service.
We may request reasonable evidence of identity, age, business authority, account ownership, or permission to represent a brand.
PART II. ACCOUNTS AND SECURITY
7. Account registration
You may be able to register using an email address and password or a supported third-party authentication provider, such as Google.
You must provide accurate, current, and complete information and keep it updated.
You may not:
- impersonate another person or business;
- register using information you are not authorised to use;
- create an Account for a business without permission;
- use disposable or misleading identity information to avoid enforcement;
- create multiple Accounts to evade limits or restrictions;
- sell, transfer, rent, or sublicense your Account without written permission; or
- allow an unauthorised person to access your Account.
8. Account security
You are responsible for:
- maintaining the confidentiality of your credentials;
- using a strong and unique password;
- protecting devices and email accounts used to access the Service;
- reviewing connected social accounts;
- revoking access for former employees, contractors, or clients;
- promptly informing us of unauthorised access;
- all activity performed through your Account, except to the extent caused directly by our breach of applicable legal obligations; and
- ensuring that anyone using your Account complies with these Terms.
You must immediately contact us at support@marketingpilot.eu if you suspect unauthorised access, credential theft, misuse of social tokens, or an unauthorised publication.
We may temporarily restrict an Account where reasonably necessary to investigate a security issue.
9. Responsibility for authorised users
If you permit an employee, contractor, agency, consultant, or other representative to use your Account, you remain responsible for:
- their access;
- their Inputs;
- their approvals;
- their scheduling and publishing actions;
- their compliance with these Terms;
- the accuracy and legality of Content they use; and
- removing their access when it is no longer required.
An action performed through your authenticated Account may be treated as an action authorised by you, unless you notify us promptly of unauthorised use.
PART III. SERVICE SCOPE AND LIMITATIONS
10. Current Service scope
Depending on the active plan, configuration, location, technical environment, and Third-Party Platform availability, Marketing Pilot may provide:
- guided onboarding;
- creation and management of a Business Brain;
- single-post generation;
- multiple copy variants;
- AI-assisted subject or angle suggestions;
- AI image generation;
- media uploads and storage;
- draft management;
- campaign planning;
- batch-generation jobs;
- scheduling;
- calendar functionality;
- publishing to supported social accounts;
- Subscription management;
- referral functionality;
- internal activity reporting;
- FAQs and support tickets; and
- other features described in the Platform.
Features may be limited by Subscription tier, monthly quota, daily quota, file type, storage allowance, campaign duration, number of campaigns, supported network, technical configuration, or other plan restrictions.
11. Supported publishing destinations
As of the effective date, supported publishing may include:
- publication to a selected Facebook Page;
- no personal-profile publishing;
- no guarantee of support for Stories, Reels, or every Facebook post format.
- publication through a compatible Facebook Page linked to an Instagram Business account;
- an image may be required;
- feed-style image posts may be supported;
Stories, Reels, video posts, and carousels may not be supported.
- publication to a connected personal LinkedIn member profile;
LinkedIn organisation or Company Page publishing may not be supported.
X
- text publication may be supported;
- text may be shortened or truncated to comply with platform limits;
- generated or uploaded media may not be attached when a post is published to X.
Availability shown inside the Account at the time of use is controlling.
12. Unsupported or excluded functions
Unless expressly added to the Service or included in a separate written agreement, Marketing Pilot does not provide:
- TikTok publishing;
- YouTube publishing;
- WhatsApp campaign distribution;
- email newsletter or email-marketing distribution;
- Facebook personal-profile publication;
- Instagram Stories or Reels publishing;
- LinkedIn Company Page publishing;
- paid advertising management;
- Meta Ads, Google Ads, or LinkedIn Ads management;
- a customer-relationship-management system;
- a lead inbox;
- comment or direct-message moderation;
- social listening;
- competitor monitoring;
- a full graphic-design studio;
- video editing;
- live social engagement analytics;
- likes, comments, shares, saves, reach, or impression reporting from social networks;
- guaranteed watermark application;
- multi-seat customer workspaces;
- customer-side role-based approval workflows; or
- guaranteed human review by Marketing Pilot personnel.
Marketing pages, demonstrations, mock-ups, roadmaps, disabled interface elements, future-feature references, or sales discussions do not create a contractual obligation to provide a feature unless that feature is expressly included in your active plan or written order.
13. Internal analytics only
Unless expressly stated otherwise, analytics displayed by Marketing Pilot relate to activity inside the Service, such as:
- posts created;
- post status;
- platform selection;
- campaign status;
- media counts;
- scheduled items;
- publication attempts;
- Business Brain status; and
- recent application activity.
These analytics are not guaranteed to represent social reach, engagement, impressions, sales, conversions, follower growth, or return on investment.
Users should consult the native analytics of each Third-Party Platform for external performance data.
14. Feature changes
We may develop, improve, replace, limit, suspend, or discontinue Service functionality.
Where a change materially affects a paid Subscription, we will provide notice where required by law or contract.
We do not guarantee that:
- a feature will remain available indefinitely;
- a Third-Party Platform will continue supporting an integration;
- an AI provider or model will remain unchanged;
- a generated result can be reproduced identically;
- a specific platform format will continue to be accepted; or
- a future feature will be released by a particular date.
PART IV. MANDATORY HUMAN REVIEW
15. Fundamental rule: all Generated Content is an unapproved draft
ALL CONTENT GENERATED, SUGGESTED, PLANNED, ADAPTED, TRANSLATED, OR DISPLAYED BY MARKETING PILOT MUST BE TREATED AS AN UNVERIFIED DRAFT UNTIL IT HAS BEEN PERSONALLY REVIEWED AND APPROVED BY THE USER.
Marketing Pilot does not approve Generated Content on your behalf.
Content is not considered reviewed or approved merely because it:
- appears inside the Platform;
- has been generated successfully;
- appears in a campaign;
- has been added to the calendar;
- has been given a proposed publishing date;
- contains a high confidence score;
- matches the Business Brain;
- appears professionally written;
- uses your uploaded logo;
- was generated using information you supplied;
- was generated in a language you selected;
- was previously used for another post; or
- has not been automatically flagged by the Platform.
No automatic process, Business Brain, prompt, template, filter, AI model, campaign plan, or moderation mechanism replaces the user’s review obligation.
16. Review required before scheduling
YOU MUST REVIEW ALL ELEMENTS OF EACH POST BEFORE SCHEDULING IT.
Before selecting Schedule, approving a campaign item for scheduling, using a bulk-scheduling function, or otherwise placing Content into an automated publishing queue, you must inspect the final version of the Content.
Your review must include, where applicable:
- the entire caption or post text;
- headlines and opening hooks;
- every factual statement;
- names of people, organisations, products, and locations;
- dates, times, prices, discounts, and availability;
- contact details;
- website addresses and links;
- promotional claims;
- comparative or superlative claims;
- health, safety, financial, legal, technical, or performance claims;
- testimonials, reviews, and endorsements;
- hashtags and tagged accounts;
- calls to action;
- disclaimers and mandatory disclosures;
- spelling, grammar, translation, and cultural suitability;
- the selected language;
- the selected platform;
- the planned publishing date and time;
- images, logos, graphics, and other media;
- the identity and likeness of every recognisable person;
- intellectual-property rights;
- personal data and confidential information;
- compliance with the applicable platform’s rules;
- compliance with advertising and consumer-protection laws;
- compliance with sector-specific rules;
- any required indication that Content was generated or manipulated using AI; and
- suitability for the intended audience and territory.
17. Scheduling constitutes express approval
BY CLICKING OR ACTIVATING “SCHEDULE,” “APPROVE,” “PUBLISH NOW,” “ACTIVATE CAMPAIGN,” “BULK SCHEDULE,” OR ANY EQUIVALENT FUNCTION, YOU EXPRESSLY CONFIRM THAT:
- you have opened or otherwise examined the final Content;
- you have reviewed the complete text and all media;
- you have checked the Content for factual accuracy;
- you have checked all prices, offers, dates, claims, names, links, and contact information;
- you have checked that you possess the necessary rights and permissions;
- you have checked all required advertising and AI disclosures;
- you have confirmed compliance with applicable law and platform rules;
- you approve the Content in its final form;
- you authorise Marketing Pilot to attempt to publish that Content;
- you accept editorial responsibility for that Content; and
- you accept responsibility for the consequences of its publication.
Scheduling is not merely an administrative action. It is your final editorial approval and publication instruction.
18. Publishing now constitutes express approval
By using Publish Now or an equivalent function, you make the same confirmations listed in Section 17.
You must not use Publish Now merely to preview, test, or inspect a post. The function may submit the Content immediately to the selected Third-Party Platform.
19. Bulk actions and campaign approvals
Where the Service allows multiple posts to be scheduled or approved together:
- you must review every individual item included in the selection;
- selecting multiple items does not reduce the review obligation;
- a bulk approval constitutes approval of every selected item;
- you must not assume that all items in a campaign use identical facts or media;
- you are responsible for detecting duplicate, outdated, inconsistent, or conflicting posts; and
- you must verify that the campaign timeline remains appropriate before activating it.
A campaign plan generated by AI is a proposed plan, not an approved marketing strategy.
20. Re-review after any edit or regeneration
Any alteration may change the meaning or legal effect of Content.
You must conduct a new review whenever:
- text is edited;
- an image is replaced;
- hashtags are changed;
- a link is changed;
- a call to action is changed;
- translation is requested;
- a new variant is generated;
- an AI image is regenerated;
- the publishing platform is changed;
- the publishing date is changed in a way that affects an offer;
- a campaign item is redispatched;
- failed Content is retried after being edited;
- the Business Brain is changed; or
- any other material part of the Content changes.
Approval of an earlier version does not constitute approval of a modified version.
21. No Marketing Pilot pre-publication verification
Unless expressly agreed in a separate written professional-services agreement, Marketing Pilot does not:
- fact-check Generated Content;
- verify business claims;
- confirm prices or availability;
- check legal compliance;
- verify licences or intellectual-property rights;
- obtain model or property releases;
- verify testimonials;
- inspect every link;
- verify translations;
- perform sector-specific regulatory review;
- approve the use of personal data;
- guarantee that a generated image is non-infringing;
- guarantee that Generated Content is original;
- approve political, medical, financial, legal, or regulated claims; or
- provide human editorial approval.
Support personnel may assist with technical issues, but technical assistance does not constitute approval of the Content.
22. User responsibility for published Content
To the fullest extent permitted by law, you are responsible for:
- your Inputs;
- your User Content;
- your Generated Content after approval;
- every post you schedule or publish;
- your campaign strategy;
- your use of AI Outputs outside the Platform;
- the legal basis for personal data included in Content;
- claims made about your business, products, or competitors;
- obtaining licences, releases, and permissions;
- responding to complaints, takedowns, or regulatory enquiries;
- correcting inaccurate publications;
- removing unlawful or outdated publications;
- monitoring the Third-Party Platform after publication; and
- all business decisions made using AI Output.
Marketing Pilot remains responsible for its own obligations to the extent such responsibility cannot lawfully be excluded or limited.
23. Particular matters users must verify
23.1 Offers and prices
You must verify:
- the advertised price;
- VAT treatment;
- currency;
- offer duration;
- stock or service availability;
- territorial limitations;
- eligibility conditions;
- cancellation conditions; and
- any legally required promotional-price information.
23.2 Testimonials and endorsements
You may use a testimonial, review, customer name, image, or endorsement only where:
- it is authentic;
- it has not been materially misrepresented;
- you have permission to use it;
- any commercial relationship is properly disclosed; and
- its use complies with advertising law and platform rules.
AI-generated testimonials presented as statements from real customers are prohibited.
23.3 Comparative claims
Claims such as “best,” “number one,” “cheapest,” “fastest,” “guaranteed,” “risk-free,” or comparisons with competitors must be supported by reliable evidence and reviewed before publication.
23.4 Regulated-sector claims
Content concerning health, medicine, supplements, finance, investments, insurance, credit, tax, law, employment, education, food safety, children, gambling, alcohol, tobacco, or another regulated sector must be reviewed by a suitably qualified person before scheduling or publication.
23.5 Time-sensitive information
You must verify time-sensitive information immediately before scheduling, including events, prices, legislation, availability, personnel, offers, contact details, and platform requirements.
23.6 Translations
Generated translations may contain linguistic, cultural, technical, or legal errors. A fluent and appropriately qualified person must review translated Content before it is used.
24. Responsibility after publication
You must monitor published Content and promptly:
- correct errors;
- remove expired offers;
- remove duplicates;
- respond to intellectual-property complaints;
- address unauthorised personal-data disclosures;
- comply with platform notices;
- add missing disclosures;
- correct misleading statements; and
- take any other reasonable remedial action.
Marketing Pilot does not continuously monitor Content after it has been published.
25. No guaranteed withdrawal after submission
Once Content has been submitted to a Third-Party Platform, we cannot guarantee that it can be stopped, recalled, edited, or removed before becoming visible.
Unscheduling inside Marketing Pilot may not remove Content already accepted or processed by a Third-Party Platform.
You must use the native platform tools where immediate removal or correction is required.
PART V. ARTIFICIAL-INTELLIGENCE TERMS
26. AI limitations
You acknowledge that AI systems are probabilistic and may produce Content that is:
- inaccurate;
- incomplete;
- outdated;
- fabricated;
- misleading;
- repetitive;
- biased;
- offensive;
- culturally inappropriate;
- defamatory;
- unlawful;
- similar to third-party material;
- inconsistent with your instructions;
- inconsistent with your Business Brain;
- unsuitable for your audience;
- incorrectly translated;
- technically incorrect; or
- otherwise unfit for publication.
AI Output may sound confident even when it is wrong.
You must not interpret fluency, detail, professional tone, or visual quality as evidence of accuracy, legality, originality, or suitability.
27. No guarantee of results
We do not guarantee that use of the Service will:
- increase sales;
- generate leads;
- improve engagement;
- grow followers;
- improve brand reputation;
- achieve a particular return on investment;
- cause Content to go viral;
- satisfy a regulator;
- avoid a platform restriction;
- produce copyrightable material;
- produce unique material; or
- meet a particular professional standard.
Marketing outcomes depend on many factors outside our control.
28. No professional advice
AI Output is not legal, medical, financial, tax, accounting, safety, compliance, employment, engineering, or other regulated professional advice.
You must obtain independent professional advice where the Content concerns a matter requiring specialist judgement.
Marketing Pilot must not be used to make decisions determining a person’s eligibility for employment, credit, insurance, housing, healthcare, education, essential services, or legal rights.
29. AI-generated and manipulated media
You must not use the Service to create or distribute deceptive content that falsely presents a person, object, location, organisation, or event as authentic.
Where required by law or platform rules, you must clearly disclose that Content was artificially generated or manipulated.
For content depicting or imitating a real person, you must:
- obtain all necessary permissions;
- avoid impersonation;
- avoid misleading viewers about authenticity;
- include any required AI label;
- avoid using the person’s likeness in a defamatory, exploitative, intimate, or deceptive manner; and
- respect personality, publicity, image, privacy, and intellectual-property rights.
Human review does not automatically remove every AI-disclosure obligation, particularly for deepfakes, synthetic media, impersonation, or manipulated images, audio, or video.
30. Public-interest information
Where Generated Content is intended to inform the public about political, electoral, governmental, legal, health, safety, crisis, or other public-interest matters, you must apply enhanced review.
You must:
- verify the information using reliable sources;
- identify the person or legal entity accepting editorial responsibility;
- include AI-origin disclosure where legally required;
- distinguish fact from opinion;
- avoid fabricated sources or quotations;
- avoid misleading presentation;
- keep evidence supporting material claims; and
- comply with applicable political-advertising and public-communication rules.
31. AI provider changes
We may use one or more third-party AI providers and may change providers or models.
Different models may produce different results from the same Input.
We do not guarantee:
- continued availability of a particular model;
- reproducibility of an Output;
- identical style or quality over time;
- availability of a particular image style; or
- that provider safety filters will accept every request.
32. AI safety restrictions
We may block, limit, or refuse requests that appear to involve:
- unlawful activity;
- sexual exploitation;
- child sexual abuse material;
- non-consensual intimate imagery;
- dangerous wrongdoing;
- malware;
- fraud;
- identity theft;
- hate or targeted harassment;
- violent extremism;
- deceptive impersonation;
- prohibited goods or services;
- unlawful discrimination;
- manipulation of vulnerable persons; or
- another material safety risk.
The absence of an automated restriction does not mean that the requested or generated Content is lawful or permitted.
PART VI. USER CONTENT AND INTELLECTUAL PROPERTY
33. Ownership of User Content
As between you and Marketing Pilot, you retain ownership of the User Content you provide, subject to third-party rights.
You grant us a worldwide, non-exclusive, limited, royalty-free licence to host, copy, process, convert, adapt, transmit, display, and otherwise use User Content only as reasonably necessary to:
- provide the Service;
- create requested AI Outputs;
- store media;
- prepare and publish approved Content;
- maintain security;
- prevent abuse;
- troubleshoot;
- provide support;
- comply with law; and
- enforce these Terms.
The licence continues for as long as required to provide the Service and for any lawful retention period described in the Privacy Policy.
34. Your warranties concerning User Content
You represent and warrant that:
- you own User Content or have all necessary permissions;
- you are authorised to upload and process it;
- its use does not infringe copyright, trademark, design, database, privacy, personality, confidentiality, contractual, or other rights;
- any personal data has been collected and disclosed lawfully;
- you have obtained necessary consent from identifiable persons;
- it does not contain unlawful or malicious material;
- it does not breach a duty owed to a client, employer, or third party; and
- you are authorised to use every logo, photograph, testimonial, and brand asset supplied.
35. Generated Content and ownership
Subject to these Terms and payment of applicable fees, we do not claim ownership of your Generated Content merely because it was generated through the Service.
However:
- AI-generated material may not qualify for copyright or other exclusive protection;
- similar or identical Output may be generated for other users;
- third-party providers may impose terms relevant to Output;
- Generated Content may incorporate common phrases, concepts, styles, or elements;
- we do not warrant that Generated Content is unique;
- we do not warrant that Generated Content is non-infringing;
- you are responsible for conducting appropriate checks before commercial use; and
- your right to use Generated Content remains subject to applicable law and third-party rights.
36. Marketing Pilot intellectual property
We and our licensors retain all rights in:
- the Marketing Pilot software;
- source code and object code;
- interfaces;
- workflows;
- databases;
- system architecture;
- prompts and prompt frameworks created by us;
- templates;
- designs;
- documentation;
- trademarks;
- logos;
- branding;
- proprietary methods;
- platform analytics;
- administrative tools; and
- all related intellectual property.
Except as expressly permitted, you may not:
- copy or resell the Service;
- reverse engineer the Service;
- extract source code;
- circumvent usage controls;
- create a competing product using protected elements of the Service;
- scrape or systematically extract the Platform;
- use automated means to overload the Service;
- remove proprietary notices; or
- use our marks without written permission.
37. Feedback
If you provide feedback, suggestions, or improvement ideas, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or compensation, provided that we do not publicly identify you as its source without permission.
38. Intellectual-property complaints
A rights holder may report allegedly infringing Content to support@marketingpilot.eu.
The notice should include:
- identification of the protected work or right;
- identification of the disputed material;
- the complainant’s contact information;
- evidence of ownership or authority;
- a good-faith statement; and
- any other information reasonably requested.
We may restrict access to disputed material while investigating. We are not obliged to determine complex ownership disputes and may require the parties to resolve them directly or through competent authorities.
PART VII. THIRD-PARTY PLATFORMS AND PUBLISHING
39. Third-Party Platform accounts
To publish through Marketing Pilot, you may need to connect an eligible Third-Party Platform account.
You confirm that:
- you own or control the connected account;
- you are authorised to publish to it;
- the account is properly configured;
- it satisfies the platform’s eligibility requirements;
- you will comply with the platform’s terms and policies; and
- you will not connect an account belonging to another person without permission.
40. Authorisation to publish
By connecting a social account and approving Content, you authorise us to use the permissions granted through the applicable integration to submit that Approved Content to the selected destination.
This authorisation remains active until:
- you disconnect the account;
- the platform token expires or is revoked;
- the Third-Party Platform withdraws permission;
- your Account is suspended or terminated; or
- the integration otherwise becomes unavailable.
41. Third-party rules
Your use of a Third-Party Platform remains governed by that platform’s own terms, developer rules, content policies, advertising rules, privacy terms, technical limitations, and enforcement decisions.
We are not responsible for:
- a platform rejecting Content;
- an account suspension or restriction;
- loss of followers;
- reduced distribution;
- content moderation;
- format changes;
- API restrictions;
- token expiration;
- platform outages;
- platform security incidents;
- changes to account eligibility;
- removal of a feature; or
- other decisions made by a Third-Party Platform.
42. Publication is an attempted transmission
A “Published” or similar status indicates that the Service received a success response or other relevant technical indication. It does not guarantee:
- permanent publication;
- correct public display;
- correct formatting;
- continuing availability;
- visibility to a particular audience;
- absence of later moderation;
- indexing;
- delivery to followers; or
- compliance with the platform’s rules.
You must verify important publications directly on the Third-Party Platform.
43. Scheduled publication timing
Scheduled publication depends on:
- Service availability;
- background workers;
- automation services;
- internet connectivity;
- Third-Party Platform APIs;
- valid access tokens;
- rate limits;
- platform acceptance;
- time-zone settings; and
- correct Account configuration.
We do not guarantee publication at an exact second or minute.
Scheduled Content may be delayed, rejected, missed, or published later than intended.
You are responsible for checking time-zone settings and monitoring time-sensitive campaigns.
44. Failed, delayed, or duplicate publications
Technical retries may be used when a publication fails.
Although we take reasonable measures to prevent duplication, retries, network timeouts, platform responses, or manual re-submission may occasionally create duplicate posts.
You must check the Third-Party Platform before retrying a failed post and remove any duplicate publication.
45. Formatting changes
Third-Party Platforms may modify:
- link previews;
- image crops;
- character display;
- hashtags;
- line breaks;
- video or image processing;
- metadata;
- previews;
- accessibility text; or
- other formatting.
Marketing Pilot is not responsible for presentation changes made by a Third-Party Platform.
46. Disconnection
You may disconnect a Third-Party Platform through the available settings or through the third party’s own security interface.
Disconnecting an account may prevent future publication but may not:
- remove already published Content;
- cancel Content already accepted by the platform;
- delete historical records;
- revoke permissions immediately where the platform delays revocation; or
- remove Content stored in the native platform.
PART VIII. ACCEPTABLE USE
47. General acceptable-use obligation
You must use the Service lawfully, honestly, safely, and in accordance with these Terms.
You may not use the Service to generate, upload, store, schedule, publish, or distribute Content that:
- is unlawful;
- infringes intellectual-property rights;
- is fraudulent or materially misleading;
- impersonates another person or entity;
- contains malicious code;
- facilitates phishing, scams, or identity theft;
- unlawfully discloses personal or confidential information;
- is defamatory;
- constitutes unlawful harassment;
- promotes hatred or unlawful discrimination;
- sexually exploits a person;
- contains child sexual abuse material;
- promotes violent extremist activity;
- facilitates unlawful weapons or controlled-substance transactions;
- manipulates or deceives vulnerable persons;
- creates fake reviews or testimonials;
- misrepresents product performance;
- violates advertising rules;
- violates platform rules;
- unlawfully targets children;
- interferes with elections or civic processes through deception;
- contains undisclosed fabricated quotations;
- infringes image or personality rights;
- promotes prohibited spam or artificial engagement;
- circumvents usage limits;
- attacks or overloads the Service; or
- exposes us or another person to material legal or security risk.
48. Spam and artificial engagement
You may not use Marketing Pilot to:
- flood platforms with repetitive posts;
- create deceptive engagement;
- coordinate fake reviews;
- misrepresent follower or customer activity;
- publish the same irrelevant Content across numerous accounts;
- evade platform spam controls; or
- engage in unauthorised mass messaging.
49. Political and electoral use
You must not use the Service for unlawful political advertising, voter suppression, deceptive political impersonation, fabricated endorsements, undisclosed synthetic political media, or false voting information.
Political and electoral Content requires enhanced human review and all legally required sponsorship, targeting, transparency, and AI disclosures.
We may restrict political use where reasonably necessary for compliance or risk management.
50. High-risk and harmful uses
Marketing Pilot is not intended for:
- emergency communications where failure could endanger life or property;
- official safety alerts;
- clinical instructions;
- personalised financial recommendations;
- automated legal determinations;
- employment-screening decisions;
- creditworthiness decisions;
- insurance eligibility decisions;
- biometric identification;
- law-enforcement decision-making; or
- other high-impact determinations concerning individuals.
PART IX. PLANS, QUOTAS, AND SUBSCRIPTIONS
51. Plans and limits
Each plan may include limits relating to:
- monthly Generated Content;
- daily variants;
- image-generation credits;
- upload count;
- file size;
- dimensions;
- storage;
- campaign access;
- campaign duration;
- active campaigns;
- supported platforms;
- Business Brain regeneration;
- business-detail edits;
- batch jobs;
- support level; and
- other features.
Current limits are displayed in the Platform, pricing page, checkout page, or applicable order form.
52. Usage measurement
Unless otherwise stated:
- each successfully generated post may count toward the applicable quota;
- each additional variant may count toward a variation limit;
- each newly generated AI image may consume an image credit;
- reusing an existing image may not consume a new image credit;
- uploading your own image may not consume an AI image credit;
- campaign-generated posts may count toward the normal post quota;
- failed requests may be handled according to the technical and billing rules displayed in the Platform; and
- quotas may reset at the start of a billing or usage period.
You must not create additional Accounts to circumvent a quota.
53. Limit enforcement
When a limit is reached, we may:
- prevent further generation;
- prevent new campaigns;
- restrict uploads;
- require an upgrade;
- delay a job;
- block an unsupported platform; or
- otherwise enforce the active plan.
Reaching a plan limit does not ordinarily delete existing data.
54. Free plans and trials
A free plan or trial may be limited, modified, suspended, or discontinued.
We may impose restrictions intended to prevent abuse, including limits by user, business, payment method, domain, device, or other reasonable criteria.
Unless expressly stated otherwise:
- free credits have no cash value;
- unused trial credits are not refundable;
- a trial may be available only once;
- free access may not include every feature; and
- support for free users may be limited.
55. Custom plans
Custom Pilot, enterprise, or sales-led arrangements may be governed by an order form or separate agreement.
In the event of conflict, the following order of precedence applies:
- a signed custom agreement or order form;
- an applicable Data Processing Agreement;
- these Terms;
- the plan description; and
- general website materials.
PART X. PAYMENTS, RENEWALS, AND CANCELLATION
56. Prices
Subscription prices are displayed before purchase.
Unless expressly stated otherwise:
- prices exclude applicable VAT, sales tax, or similar taxes;
- you are responsible for applicable taxes;
- currency-conversion charges may be imposed by your payment provider;
- bank or card fees are your responsibility; and
- promotional pricing may be subject to conditions.
57. Payment processing
Payments may be processed by Stripe or another authorised payment provider.
We may transmit relevant transaction information to the payment provider. Payment processing is also governed by the provider’s terms and privacy practices.
We do not guarantee that every payment method will remain available.
58. Automatic renewal
Unless the checkout page or order form states otherwise, paid Subscriptions automatically renew for successive monthly or annual periods.
By purchasing an automatically renewing Subscription, you authorise recurring charges until the Subscription is cancelled.
The renewal price will be the applicable price communicated to you, subject to any lawful price change.
59. Failed payments
If payment fails, we may:
- retry the payment;
- request an updated payment method;
- restrict paid functionality;
- downgrade the Account;
- suspend access; or
- terminate the Subscription after reasonable notice.
You remain responsible for undisputed amounts due.
60. Cancellation
You may cancel a Subscription through the available billing portal or by contacting office@marketingpilot.eu.
Unless otherwise stated:
- cancellation stops future renewal;
- access continues until the end of the paid billing period;
- cancellation does not ordinarily produce a prorated refund;
- quotas and plan access may change at the end of the billing period; and
- you remain responsible for charges incurred before cancellation.
Deleting a social connection does not cancel a Subscription.
Deleting the application from a device does not cancel a Subscription.
61. Downgrades
A downgrade may take effect immediately or at the next renewal, as stated in the billing interface.
A downgrade may reduce:
- generation quotas;
- storage;
- active campaigns;
- campaign duration;
- supported platforms;
- support access; or
- other features.
If stored data exceeds the new plan’s limits, we may restrict new uploads or generation. We will not intentionally delete data solely because of a downgrade without notice, except where required for security, law, or an expressly communicated retention rule.
62. Refunds
Except where required by law, stated in a refund policy, or expressly agreed in writing:
- Subscription fees are non-refundable;
- partial billing periods are not refunded;
- unused quotas are not refunded;
- unused credits do not roll over unless stated;
- failure to use the Service does not create a refund right; and
- a platform restriction caused by your Content does not create a refund right.
Nothing in this section limits mandatory Consumer remedies.
63. Price changes
We may change Subscription prices.
For an existing paid Subscription, a price change will normally take effect at a future renewal following advance notice.
Consumers will receive any notice and termination rights required by applicable law.
Continued use after a properly notified renewal may constitute acceptance of the new price where permitted by law.
PART XI. CONSUMER RIGHTS
64. Mandatory Consumer rights
If you are a Consumer, nothing in these Terms excludes or limits rights that cannot lawfully be excluded or limited.
Any limitation, disclaimer, governing-law clause, refund restriction, or liability provision applies only to the extent permitted by mandatory consumer law.
65. Right of withdrawal
Where applicable, an EU or EEA Consumer may have the right to withdraw from a distance contract within 14 days without giving a reason.
The withdrawal period generally begins on the date the contract is concluded.
To exercise a withdrawal right, the Consumer must send an unequivocal statement to:
Email: office@marketingpilot.eu
The Consumer may use the following wording:
I hereby give notice that I withdraw from my contract for the Marketing Pilot subscription ordered on [DATE]. Name: [NAME] Account email: [EMAIL] Date: [DATE]
66. Immediate access during the withdrawal period
Where a Consumer requests immediate access to the Service during the withdrawal period, the Consumer expressly requests that performance begin before the withdrawal period ends.
Where permitted by law:
- the Consumer may be required to pay an amount proportionate to the Service supplied before withdrawal;
- the withdrawal right may be lost after the Service has been fully performed, where the Consumer gave prior express consent and acknowledged that consequence; and
- separate rules may apply to immediately supplied digital Content.
The checkout process should record any legally required express request, consent, and acknowledgement.
67. Digital-service conformity
Consumers may have mandatory remedies if the Service does not conform to the contract.
Depending on applicable law, remedies may include:
- bringing the Service into conformity;
- a proportionate price reduction;
- termination;
- refund; or
- other statutory remedies.
These rights are separate from any commercial support or goodwill remedy.
PART XII. COUPONS AND REFERRALS
68. Coupons
Coupons may:
- be limited to eligible users;
- expire;
- apply only to a particular plan;
- apply only to the first billing period;
- be non-transferable;
- be restricted by country or currency;
- be limited to one use;
- exclude taxes; and
- be withdrawn where obtained through abuse.
Coupons have no cash value unless required by law.
69. Referral programme
Where a referral programme is available:
- referral links remain subject to programme rules;
- rewards are not guaranteed until eligibility is verified;
- self-referrals may be prohibited;
- duplicate, fraudulent, automated, or misleading referrals may be rejected;
- rewards may be reversed if the referred payment is refunded or disputed;
- we may pause or modify the programme;
- reserved referral links may remain allocated even while the programme is paused; and
- referral rewards have no cash value unless expressly stated.
You must not distribute referral links through unlawful spam, deceptive advertising, or impersonation.
PART XIII. PRIVACY AND DATA PROTECTION
70. Privacy Policy
Our processing of personal data is described in the Marketing Pilot Privacy Policy.
The Privacy Policy should explain, among other matters:
- what personal data is collected;
- the purposes and legal bases of processing;
- account and authentication data;
- billing data;
- business information;
- uploaded Content;
- social-account connection data;
- support communications;
- analytics and logs;
- AI-provider processing;
- data retention;
- international transfers;
- security;
- data-subject rights; and
- contact details for privacy requests.
71. User responsibilities for personal data
Where you enter or upload personal data relating to another person, you are responsible for ensuring that:
- you have a lawful basis;
- the data is relevant and not excessive;
- appropriate notices have been given;
- necessary consent has been obtained;
- the data is accurate;
- the data is not unlawfully sensitive;
- publication is lawful; and
- the person’s rights are respected.
You must not upload sensitive personal data unless it is necessary, lawful, properly protected, and permitted by the Service.
72. Customer-controller data
Where Marketing Pilot processes personal data solely on behalf of a Business User acting as controller, the parties may be required to enter into a separate Data Processing Agreement.
A Business User must contact support@marketingpilot.eu if its use of the Service requires a Data Processing Agreement.
73. Social-platform data
Connecting a Third-Party Platform may cause account identifiers, access tokens, Page information, profile information, publishing permissions, and related technical data to be processed.
The exact data depends on permissions granted by the Third-Party Platform.
You should review and revoke unnecessary permissions.
74. Privacy requests
Requests for access, correction, deletion, restriction, objection, portability, or other applicable privacy rights may be sent to support@marketingpilot.eu.
The absence of a self-service interface does not prevent a person from submitting a valid rights request through the available contact channel.
We may verify the requester’s identity before acting.
75. Confidential and personal information in prompts
You should not place unnecessary confidential, secret, special-category, or highly sensitive personal data into prompts.
Because AI features may rely on third-party processing, you must ensure that you are authorised to transmit the Input for that purpose.
PART XIV. CONFIDENTIALITY
76. Confidential information
Each party may receive non-public business, technical, commercial, security, or financial information from the other.
The receiving party must:
- use confidential information only for the agreement;
- protect it with reasonable care;
- disclose it only to persons who need it and are subject to confidentiality duties; and
- not disclose it to unrelated third parties without permission.
Confidentiality obligations do not apply to information that:
- is publicly available without breach;
- was already lawfully known;
- is independently developed;
- is lawfully received from a third party; or
- must be disclosed by law.
This section does not replace a separate confidentiality agreement where one is required.
PART XV. SUPPORT AND SERVICE OPERATIONS
77. Support
Depending on the plan, support may include:
- FAQs;
- support tickets;
- technical assistance;
- billing assistance;
- commercial assistance; and
- other support described in the plan.
Ticket priority chosen by a user does not itself guarantee a response time.
A guaranteed support or resolution time applies only if stated in a written service-level agreement.
78. Maintenance
We may perform scheduled or emergency maintenance.
Where reasonably practicable, we may provide advance notice of material scheduled maintenance.
Emergency maintenance may occur without advance notice.
79. Beta and experimental features
A feature labelled beta, preview, experimental, early access, or similar may:
- contain defects;
- change without notice;
- be unavailable;
- produce unexpected results;
- have limited support; or
- be withdrawn.
Beta features are provided for evaluation and should not be relied upon for critical operations.
80. Backups and exports
We may maintain operational backups, but the Service is not a permanent archival system.
You should retain independent copies of important:
- posts;
- campaign plans;
- images;
- logos;
- business information;
- invoices; and
- other Content.
We do not guarantee recovery of data deleted by a user or lost due to circumstances outside our reasonable control.
PART XVI. SUSPENSION AND TERMINATION
81. Suspension by Marketing Pilot
We may restrict or suspend access where reasonably necessary because of:
- non-payment;
- breach of these Terms;
- suspected fraud;
- security risk;
- unauthorised use;
- unlawful Content;
- infringement allegations;
- platform abuse;
- quota circumvention;
- sanctions restrictions;
- legal or regulatory requirements;
- risk to the Service or another user; or
- misuse of a Third-Party Platform integration.
Where appropriate, we will provide notice and an opportunity to remedy the issue.
Immediate suspension may occur where delay could cause harm or legal exposure.
82. Termination by you
You may stop using the Service and cancel your Subscription.
An Account-deletion request may be submitted through the available interface or to support@marketingpilot.eu.
Cancellation of payment and deletion of personal data are separate processes and may have different legal and operational effects.
83. Termination by Marketing Pilot
We may terminate an Account where:
- a material breach is not remedied;
- serious or repeated abuse occurs;
- the Account is used unlawfully;
- payment remains overdue;
- providing the Service becomes unlawful;
- the Service or relevant plan is discontinued; or
- a separate agreement permits termination.
84. Effects of termination
After termination:
- the right to use the Service ends;
- scheduled publications may be cancelled;
- social connections may be disabled;
- access to stored Content may cease;
- unpaid fees remain due;
- provisions intended to survive remain effective; and
- data may be retained or deleted according to the Privacy Policy and applicable law.
Where required by consumer or data-protection law, users may be permitted to retrieve relevant data or non-personal content within a reasonable period and in an appropriate format.
You should export important Content before termination where export functionality is available.
85. Survival
Sections relating to intellectual property, confidentiality, payment obligations, approved Content, liability, indemnity, dispute resolution, data retention, and other provisions that by their nature should survive will remain effective after termination.
PART XVII. WARRANTIES AND DISCLAIMERS
86. Service standard
We will provide the Service with the level of skill and care required by applicable law.
Except for mandatory legal warranties and express written commitments, the Service is provided on an “as available” basis.
87. No absolute availability guarantee
We do not warrant that:
- the Service will be uninterrupted;
- every error will be corrected;
- every scheduled post will publish;
- every integration will remain available;
- the Service will be compatible with every device;
- data transmission will always be error-free;
- all Generated Content will be suitable;
- all security threats can be prevented; or
- third-party services will operate without interruption.
88. AI Output disclaimer
To the fullest extent permitted by law, we disclaim warranties that AI Output is:
- accurate;
- complete;
- original;
- lawful;
- non-infringing;
- unbiased;
- current;
- suitable for a particular purpose;
- compliant with sector-specific regulation;
- accepted by a Third-Party Platform; or
- safe to publish without human review.
89. Third-party disclaimer
We do not control Third-Party Platforms and do not warrant their availability, conduct, security, content moderation, business continuity, or technical compatibility.
PART XVIII. LIMITATION OF LIABILITY
90. Mandatory exclusions from limitation
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
This may include liability for:
- fraud;
- wilful misconduct;
- death or personal injury caused by negligence;
- gross negligence where it cannot lawfully be limited;
- breach of mandatory data-protection obligations;
- breach of mandatory Consumer rights; or
- another non-excludable liability.
91. Excluded losses for Business Users
To the fullest extent permitted by law, Marketing Pilot will not be liable to a Business User for:
- loss of profit;
- loss of revenue;
- loss of anticipated savings;
- loss of opportunity;
- loss of customers;
- loss of goodwill;
- reputational damage;
- loss of social-media reach;
- platform suspension;
- loss of advertising value;
- indirect loss;
- consequential loss;
- special loss;
- punitive damages;
- loss caused by inaccurate AI Output;
- loss caused by a user’s failure to review Content;
- loss caused by publication of user-approved Content;
- loss caused by expired or inaccurate offers;
- loss caused by missing disclosures;
- loss caused by third-party intellectual-property claims;
- loss caused by Third-Party Platform actions;
- loss caused by unsupported features; or
- loss caused by delayed or failed scheduled publication.
92. Liability cap for Business Users
Subject to Section 90, our total aggregate liability arising out of or relating to the Service during any 12-month period will not exceed the greater of:
- the fees paid or payable by the affected Business User for the Service during the 12 months immediately preceding the event giving rise to the claim; or
EUR 100.
For a free Account, the aggregate liability cap will be EUR 100, to the extent permitted by law.
Separate liability caps may apply under a signed enterprise agreement.
93. Approved Content and user review failures
Subject to Section 90, we are not responsible for losses arising from:
- Content that the user scheduled or published after approval;
- failure to identify an inaccurate claim;
- failure to check an image;
- failure to obtain rights or permissions;
- failure to review a translation;
- failure to add a mandatory disclosure;
- failure to comply with platform policies;
- incorrect scheduling settings;
- reliance on AI Output as professional advice;
- failure to monitor a published post; or
- failure to correct or remove Content after becoming aware of a problem.
This section does not exclude responsibility for our own non-excludable legal obligations.
94. Consumer liability
For Consumers, the liability limitations in these Terms apply only to the extent they are fair, transparent, and permitted by mandatory law.
Nothing in these Terms deprives a Consumer of a statutory remedy.
PART XIX. BUSINESS-USER INDEMNITY
95. Indemnity
To the fullest extent permitted by law, a Business User will indemnify and hold harmless Marketing Pilot, its operator, affiliates, directors, employees, contractors, and service providers against third-party claims, losses, damages, penalties, costs, and reasonable legal expenses arising from:
- the Business User’s Inputs;
- User Content;
- Approved Content;
- publication instructed by the Business User;
- breach of these Terms;
- infringement of third-party rights;
- unlawful processing of personal data;
- misleading advertising;
- unauthorised use of a person’s name or likeness;
- breach of platform rules;
- failure to make required disclosures;
- use of the Service for a client without authority; or
- unlawful or prohibited use of the Service.
The indemnity does not apply to the extent a claim was caused by our own unlawful conduct or another matter for which liability cannot be excluded.
We will provide reasonable notice of an indemnified claim and allow the Business User to participate in its defence, subject to our right to protect our legitimate interests.
PART XX. GENERAL LEGAL PROVISIONS
96. Force majeure
Neither party will be liable for delay or failure caused by circumstances beyond its reasonable control, including:
- natural disasters;
- war;
- terrorism;
- civil unrest;
- labour disputes;
- epidemic or pandemic;
- government action;
- telecommunications failure;
- internet failure;
- cloud-provider outage;
- widespread cyberattack;
- power failure;
- Third-Party Platform outage;
API withdrawal; or
- failure of an essential supplier.
Payment obligations already incurred are not excused by force majeure.
97. Changes to these Terms
We may update these Terms to reflect:
- legal changes;
- regulatory requirements;
- new or changed features;
- security requirements;
- Third-Party Platform changes;
- business-model changes;
- clarification of existing provisions; or
- risk-management needs.
The updated Terms will state a new effective date.
Where a change materially affects an existing paid user, we will provide reasonable notice where required.
Consumers will receive any specific information, durable-medium notice, or termination option required by law.
Continued use after the effective date constitutes acceptance where permitted by law. Where express acceptance is legally required, we may request it through the Platform.
98. Electronic communications
You agree that we may send contractual and operational communications electronically, including:
- account notices;
- security notices;
- billing confirmations;
- renewal notices;
- policy updates;
- support responses;
- service notices; and
- legal communications.
You must keep your email address current.
Marketing communications will be sent only in accordance with applicable law and communication preferences.
99. Assignment
You may not assign or transfer your rights under these Terms without our prior written consent.
We may assign these Terms in connection with a merger, acquisition, restructuring, asset transfer, or transfer of the Service, provided that mandatory user rights are respected.
100. No partnership or agency
These Terms do not create an employment relationship, partnership, joint venture, franchise, fiduciary relationship, or agency between you and Marketing Pilot.
You are not authorised to make commitments on our behalf.
101. Waiver
Failure to enforce a provision does not waive the right to enforce it later.
A waiver is effective only if made in writing by an authorised representative.
102. Severability
If a provision is held invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary, and the remaining provisions will remain effective.
103. Entire agreement
These Terms, the Privacy Policy, applicable plan description, checkout information, Data Processing Agreement, and any signed order form constitute the agreement concerning the Service.
They replace prior discussions or representations concerning the same subject, except for fraud or where replacement is prohibited by law.
104. Headings
Headings are for convenience and do not affect interpretation.
105. Language
These Terms may be made available in English and Romanian.
For Business Users, the ROMANIAN version will prevail in the event of inconsistency, unless a written agreement states otherwise.
For Consumers, any language provision applies subject to mandatory transparency and consumer-protection requirements.
PART XXI. GOVERNING LAW AND DISPUTES
106. Governing law
These Terms are governed by the laws of Romania, excluding conflict-of-law principles, unless the operator is established in another jurisdiction and the operator information above states otherwise.
For Consumers, this choice does not remove mandatory protection provided by the law of the country in which the Consumer habitually resides.
107. Informal resolution
Before commencing court proceedings, the parties should attempt in good faith to resolve a dispute.
A notice of dispute should be sent to office@markeginpilot.eu and should include:
- the Account email;
- the relevant facts;
- the disputed transaction or feature;
- supporting documents; and
- the requested resolution.
The parties should allow at least 30 days for an informal resolution, except where urgent legal relief is reasonably necessary.
108. Business-user jurisdiction
Subject to mandatory law, courts having jurisdiction at Braila, Romania will have exclusive jurisdiction over disputes with Business Users.
109. Consumer disputes
Consumers may bring proceedings before any court available to them under mandatory law.
Romanian Consumers may also contact the competent consumer-protection authority or use another legally available alternative-dispute-resolution procedure.
Nothing in these Terms requires a Consumer to waive a mandatory right to complain to a regulator or bring a claim before a competent court.
PART XXII. CONTACT AND FINAL ACCEPTANCE
110. Contact
Questions about these Terms may be sent to:
Legal entity: MARKETPILOTAI S.R.L. Email: office@marketingpilot.eu Support: support@marketingpilot.eu Privacy: support@marketingpilot.eu Address: str. Mihail Kogalniceanu, nr 10-12, Albina, Braila, 817171
111. Final user acknowledgement
By creating an Account or continuing to use Marketing Pilot, you acknowledge that:
- Marketing Pilot is an AI-assisted drafting and publishing tool;
- AI Output may be incorrect, unlawful, misleading, or unsuitable;
- Marketing Pilot does not approve Content on your behalf;
- every Generated Content item must be reviewed by a human;
- every image and every part of a post must be checked;
- scheduling constitutes your final editorial approval;
- publishing constitutes your final editorial approval;
- you are responsible for checking facts, claims, rights, links, offers, translations, disclosures, and platform requirements;
- you accept editorial responsibility for Approved Content;
- you authorise attempted publication only after completing your review; and
- mandatory legal rights remain unaffected.
DO NOT SCHEDULE OR PUBLISH CONTENT THAT YOU HAVE NOT PERSONALLY REVIEWED AND APPROVED.